Abu Dhabi
support@skydeckit.com
We specialize in facilitating smooth transitions for companies seeking to change IT vendors or transition to outsourcing. We ensure a seamless transfer of responsibilities and minimize disruptions by creating Standard Operating Procedures (SOPs), documentation, manage risks relating to new, changed or retired services and establishing efficient processes
We specialize in facilitating smooth transitions for companies seeking to change IT vendors or transition to outsourcing. We ensure a seamless transfer of responsibilities and minimize disruptions by creating Standard Operating Procedures (SOPs), documentation, manage risks relating to new, changed or retired services and establishing efficient processes
ISO /IEC 20000-1:2018 is the first international standard specifically focused on IT service management (ITSM). The standard is closely aligned with and complements the process approach of the ITIL Best Practice Framework.
ISO 20000 describes an integrated set of management processes for the effective delivery of services to the business and its customers, and also defines a set of controls against which an organization can be assessed for effective service management, with the aim of developing and delivering high-quality technology services.
Our consultants can help you achieve ISO 20000 certification for all or part of your service organization. Services can be flexibly customized to meet the needs of your organization.
All ISO 20000 consulting engagements are performed by experienced consultants. We ensure that you can identify conformance, strengths and weaknesses within existing processes and drive improvements that will result in excellence.
In today’s business world, companies rarely go to it alone. They increasingly rely on outsourcing, licensing, alliances, and other business partnerships to achieve their goals. These complex relationships are governed by financial and legal agreements. Third-party and supplier relationships (managed services contract) are critical to achieving key business objectives. These relationships rely on contracts to define responsibilities, contain costs, and minimize risks. Well-written contracts define responsibility, compensation, and risk, but without a monitoring process, compliance with these terms is not assured. Many organizations find that managing third-party contracts can easily fall victim to competing priorities and misunderstandings among stakeholders. Complicated contracts can be particularly difficult to manage when the organization lacks industry-specific expertise to identify performance issues in real time.
We provide a one stop solution for the below:
Selecting and implementing the right ITSM toolset that best suits your organization. With our focus on world-class delivery, we have created an ITSM tool implementation methodology that ensures your implementation is delivered to the highest standards. It also helps organizations that are implementing the ITIL framework to select the best technology support for the process implementation, including ITSM Service Support compatibility and associated functionality of a variety of tools.
Bringing together a highly qualified team, clear and consistent methodology and the best tools available, we ensure enterprise-level delivery for all projects. Transparency and accountability are central principles in ensuring all those involved in a project are perfectly placed to take the ownership and control required for successful outcomes.
With a vastly experienced project team, regular reporting and collaboration tools ensure everyone is fully informed and potential challenges are identified and rectified quickly and effectively. Above all, our aim is to build trust across the whole project team on every project.
Close coordination with your staff and organization through intensive communication with consistent feedback and team spirit enable an effective work process.
Our customers don’t wait for three months to see what we built for them – you can be as involved as you want to be and any changes or new features can simply be added into the next iteration. That’s how we deal with change.
IT metrics are quantitative assessments that enable organizations to understand the performance of their IT initiatives. Key performance indicators (KPIs) are a subset of metrics that illustrate how effectively specific business goals are being met in the context of IT performance. Even if technology is not part of your organization’s core business, you can benefit from the vast amounts and variety of data to make well-informed strategic decisions.
Our Consultants deploy efficient logistics processes, powered by digital tools, to ensure that products and services satisfy consumers in line with contractual requirements Our Service Delivery builds on our track record in Service Management in order to deliver exceptional skills and customer service for our customers underpinned by leading technologies. Effective Service Delivery processes should:
Being able to measure results of services is key to Service Delivery, too. Meaningful metrics can be used to drive continuous service improvement.
Kickstart your IT Service Management restructuring program with a dynamic workshop for you and your team. Not only will our IT Service Management expert analyze and identify bottlenecks and areas of improvement, but you will learn how to design a leaner, more effective process, and learn how to put that re-engineered process into practice.
Our workshop comes complete with a ready-to-use process toolkits and utilises our 20 years of ITSM expertise to optimize the re-engineering process in a way that will solve issues fast and generate ‘quick wins’ to immediately benefit your customers. Held in a location of your choice, the workshops are not only team-building, educational and informative, but will save you valuable time and money in the long run.
ITIL® promotes defined, documented, repeatable and auditable working practices, and aids communication across technical silos by introducing a common language and common approach. However, we have the flexibility and expertise to work away from ITIL® if another approach benefits your specific business requirements.
Our standard toolkit of process information, which includes:
Our toolkit combines ready-to-use, implementation-proven process design documents, and combines the power of our vast ITSM reference library and our 20 years of ITIL® expertise to provide you with clear, concise and easily customizable documentation. This will help you to define your desired future state and identify how to achieve it, whilst accelerating the speed at which you can implement identified improvements.
